Our Commitment to Excellence in Service Quality: We are eager to provide good customer services that meet or exceed the customers’ expectation and hold ourselves to the highest ethical and professional standards and pledge to bring about our commitment to the highest level with our best possible approach to the business in mind. Carpenters Design Group adopts a fair and ethical business practice as well as appropriate marketing communications at all times and having the responsibility to our customers.
To deliver total customer satisfaction.
- Innovate and create trendsetting designs.
- Ensure High-Quality production standards.
- Provide effective customer service and efficientafter sales support.
- Groom and nurture passionate and dedicate workforce.- Work-life balance workforce.
Our organization ensures that the services
rendered and products offered are of satisfactory
quality as defined in:
- Sales of Goods Act S14 (2);
- Consumer Protection (Fair Trading) Act; and
- Lemon Law
About the Managing Director
When it comes to renovation and interior works. Every homeowners’ dream is to be able to conclude a job well done with a handshake to the interior designer, where all parties are satisfied. A key factor in Carpenters.com.sg success would be offering solutions tailored to their clients.
Furthermore, for home-owner who are unsure of the concepts they wanted would be given respectively portfolios of the interior firm.
When it comes to renovation work, Mr Yen Lau ideal scenario would be able to fulfil the homeowner’s dream house providing satisfaction to both parties has also served as a source of motivation pushing him to deliver great results for their clients.
Carpenters.com.sg匠 has multiple notable accreditation to date.
How it Began
With his father as a carpenter, it would come as no surprise that Mr Lau’s first memories of work would be helping his father in his business, doing odd jobs such as moving and basic assembly. However, after graduating from University, Mr Lau decided to move away from this field, working in other trades to varying degrees of success.
The business got started when a friend, knowing of Mr Lau’s past experience in the industry, sought his help for designing and renovating his house. In the midst of an unsuccessful endeavour, Mr Lau decided to set up a business to help his friend, in other words, “the first client”. Due to the quality work done, the referrals soon started pouring in, Mr Lau eventually found his true calling in interior design and established Carpenters.com.sg in December 2010.
As it befits a creative environment, Carpenters.com.sg practices a company culture that is strong on both welfare and autonomy. For the employees to deliver quality work, Mr Lau believes it is important to first respect them and to offer them a conducive environment to do their best.
A key factor in Carpenters.com.sg ‘s success would be offering solutions tailored to their clients, regardless of their budget or knowledge about renovation works. Elaborating on this, Mr Lau said that for homeowners that were unsure of concepts they wanted, they would be shown themes, examples of homes worked on. Through analysing their preferences, the company could work out a good compromise for all parties involved.
When it comes to renovation work, every a homeowner’s dream is to be able to conclude a job well done with a handshake to the interior designer, where all parties are satisfied.
This ideal scenario has served as Mr Yen Lau’s source of motivation, pushing him to deliver results for their clients.
The Practice to Success
An incident that stood out in Mr Lau’s mind that happened in the early days when he was tasked with creating a minimalist industrial design for a relatively large private house. While the design trend was in vogue, the company met resistance from the client in adopting it for his house. After some persuasion, the client was convinced, and to his surprise, found himself liking the design far more than initially expected.
One source of inspiration for Mr Lau would be his father, who supervises the carpentry operations. In doing so, the elder Mr Lau’s experience in the trade has benefitted his son, while also serving to revive his carpentry business.
On the other hand, for those who knew of what they wanted in their homes, while Mr Lau said it was easier for them as they already had a clear vision, as we Carpenters still believed in providing good advice on how the renovation could be approached to control costs and achieve even better results.
In 1950, Ban Yew was officially set up in Malaysia.
We started out with only 2 carpenters and the traditional
style of carpentry and furniture fabrication, which includes
manual hand-sawing, filing, etc.
Our core business was fabricating furniture, custom-made furniture, and sold them to furniture retails.
We are also BCA CR06 and CR09 accredited.